Returns Policy

The item must be in its original condition, unopened, unused, and with all original packaging and tags intact.

Some items, such as personalized or perishable products, may not be eligible for return. Please refer to the product description for specific return eligibility.

To initiate a return or exchange, please contact our customer service within the specified return period.

Our customer service team will guide you through the process and provide you with a return authorization (RA) number and return instructions.

Pack the item securely, including the original packaging and all accessories, and attach the provided RA number on the outside of the package.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Original shipping fees, if applicable, are non-refundable.

A restocking fee may apply for certain returns. This fee will be deducted from the refund amount.

Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds will be processed using the original payment method.

If you wish to exchange an item for a different size, color, or style, please indicate this during the return process.

Exchanges are subject to availability. If the requested item is not available, a refund will be processed instead.

If you receive a damaged or defective item, please contact our customer service.

We will provide instructions on returning the item, and a replacement will be sent to you once we verify the issue.

Some items may be labeled as “Final Sale” and are not eligible for return or exchange.

This Return Policy is subject to change without notice. Please refer to our website for the most up-to-date policy.

By shopping with us, you acknowledge and agree to our Return Policy. If you have any questions or require assistance with a return or exchange, please do not hesitate to contact our customer service.

Security Policy

Secure Sockets Layer (SSL): We employ SSL technology to encrypt and secure the personal information you provide. This ensures that your details are encrypted during transmission, protecting them from unauthorized access and malicious threats.

Access Controls: Rigorous access controls are implemented to safeguard customer information stored on our servers and systems. Only authorized personnel have access to this information for legitimate purposes.

Verifying Secure Connection: You can easily verify the security of your connection by checking the URL line of your browser. If the connection is secure, the site address will start with ‘https’. Additionally, you can look for a closed lock or unbroken key icon at the bottom of your browser window, indicating that SSL is active.

We prioritize the security of our payment services. All financial transactions conducted on our platform are safeguarded through the use of industry-standard encryption protocols, ensuring the protection of sensitive payment data during transmission. We partner with reputable payment gateway providers who adhere to the Payment Card Industry Data Security Standard (PCI DSS), guaranteeing the secure processing of credit card transactions. Our commitment to continuous improvement means that we regularly review and enhance our payment security practices to safeguard our customers’ financial information and ensure a secure payment experience.

We regularly review and update our security measures to stay ahead of emerging threats and vulnerabilities. Our security practices are subjected to independent testing to ensure their effectiveness.

While we implement robust security measures, it’s important for users to also take responsibility for their online security. Keep your account credentials confidential, use strong passwords, and promptly report any suspicious activities to us.

We ensure that all users are aware of this security policy and understand the measures we have in place to protect their information and transactions.


This security policy is subject to regular review to keep it current and aligned with the evolving threat landscape and regulatory requirements.

By adhering to this security policy, Purchasex aims to provide a secure and trustworthy platform for its customers, where you can shop with confidence, knowing your personal information and transactions are protected.

Shipping & Delivery

We offer a range of shipping options to cater to different needs, including standard, expedited, and express shipping.

Shipping methods and available carriers may vary based on your location and the items in your order.

Orders are typically processed within 2 business days from the date of purchase, excluding weekends and holidays.

Once your order is processed and shipped, you will receive a confirmation email containing tracking information.

We provide tracking numbers for all orders that have been shipped.

You can use the provided tracking number to monitor the status and location of your package through our website or the carrier’s website.

Estimated delivery times depend on the selected shipping method and your location.

We offer international shipping to select countries. Please note that customs and import duties may apply upon arrival in your country.

Shipping fees are calculated based on the shipping method chosen, the destination, and the weight and dimensions of the items in your order.

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or undeliverable packages due to incorrect addresses.

In the event of a delayed or lost package, please contact our customer service for assistance. We will work with the carrier to resolve the issue.

Some shipments may require a signature upon delivery for added security. If you are not available to sign for the package, the carrier will leave a notice with instructions.

This Shipping & Delivery Policy is subject to change without notice. Please refer to our website for the most up-to-date policy.

By shopping with us, you acknowledge and agree to our Shipping & Delivery Policy. If you have any questions or need further assistance, please contact our customer service.